Employer Services

Demand Facts Inc.

Customer Strategy Alignment and Employee Engagement Solutions for Leading Employers

Employer Services

"Not only do employees' needs and expectations differ both within and across national boundaries, but they also vary by gender, age, tenure, education, lifestyle, experience, and stage in their career, function and level in the company." Towers Perrin 2007-2008 Global Workforce Study - Global Report

Employee Productivity Program Services

OBJECTIVE: Replace or supplement basic and enhanced EAP, Work/life, Wellness and other benefits programs with one truly integrated Total Work & Life Benefit Program to achieve optimal employee presence, engagement, health, retention and other bottom-line benefits. To have the greatest impact ...

Introduce as a new, valuable group of benefits for all employees
Lead with Work/Life and Wellness services for busy (“normal”) employees
Prioritize widely useful services, education, self-care and early prevention
Promote appealing services, programs, tools, etc. to gain wide use
Avoid use of “behavioral health”, “counseling” and other clinical terms
Targeted outreach to employees who need counseling or coaching support
Improved support and options for HR staff and employees’ managers

APPROACH: To efficiently and effectively design, implement and integrate these high-impact employee programs, Demand Facts offers employers several customized research-based consulting services which may be conducted individually or combined to create total solutions for your organization.

Program Assessment

Identify the strengths and weaknesses of current programs and services

Assess the impact of employee programs on key business objectives

Need Assessment

Identify the full range of needs, challenges and interests of employees

Obtain employee reactions to prospective programs, options, features, etc

Program Design

Design new employee programs to fit precise needs and business objectives

Identify and help select the best provider(s) for new employee programs

Program Integration

Successfully start-up and stimulate use of new employee programs

Measure impact of and refinements for new employee programs over time

Customer Value Strategy Services

Employee programs must be closely aligned with an employer's strategic priorities in order to produce meaningful financial results and competitive advantages. These strategic priorities must be clearly identified and integrated before designing new employee productivity programs. Otherwise employees will become more productive in producing meaningless or even strategically harmful outcomes.

Demand Facts offers a series of research-based solutions which have repeatedly proven effective in determining the most important strategic priorities for growing and maintaining customer demand for a company's products and services (see pipeline illustration below).

Market Opportunity Analysis - to gain maximum level of consideration
Opportunity WinLoss Analysis - to convert more considerers into customers
Customer Loyalty Analysis - to retain and grow more current customers
Win/Loss Analysis - to pinpoint exact reasons for customer decisions