Specialized B2B Market and Customer Intelligence Services
Cost-shared HRM Solution Survey Programs
2011 Payroll Solution Survey Program
An independently-conducted confidential survey program on payroll solutions among qualified users in all types and sizes of US-based organizations.
Purpose
Comprehensive assessment of currently-used internal and third-party payroll solutions (software, online, service) on important customer use and opinion dimensions.
General Topics
• Use levels of internal and provider solutions
• Last payroll decision process (who & why)
• Capabilities/features of current payroll solutions
• Overall recommendation (NPS), satisfaction and
performance ratings of current payroll solutions
• Retention bonds with current payroll solutions
• Next payroll decision process (when & who)
• Segmentation basis: # employees, industry, etc.
Respondent Sample
• Participation and responses from 562 qualified
Payroll Managers and other knowledgeable users
• Broad cross-section across size and industry
Methods Used
• Online survey used to collect all responses
• Invitations sent to over 20,000 potential
participants for the online surveys
• All responses strictly confidential/anonymous
Timing
• Data collection during November & December
• Overview Report released on 1/23/12
• Total Analysis Report available by 2/17/12
• Segment Comparison Report by 3/2/12
• Indepth Segment Analysis and Indepth Provider
Analysis reports available in March-April
An independently-conducted confidential survey program on payroll solutions among qualified users in all types and sizes of US-based organizations.
Purpose
Comprehensive assessment of currently-used internal and third-party payroll solutions (software, online, service) on important customer use and opinion dimensions.
General Topics
• Use levels of internal and provider solutions
• Last payroll decision process (who & why)
• Capabilities/features of current payroll solutions
• Overall recommendation (NPS), satisfaction and
performance ratings of current payroll solutions
• Retention bonds with current payroll solutions
• Next payroll decision process (when & who)
• Segmentation basis: # employees, industry, etc.
Respondent Sample
• Participation and responses from 562 qualified
Payroll Managers and other knowledgeable users
• Broad cross-section across size and industry
Methods Used
• Online survey used to collect all responses
• Invitations sent to over 20,000 potential
participants for the online surveys
• All responses strictly confidential/anonymous
Timing
• Data collection during November & December
• Overview Report released on 1/23/12
• Total Analysis Report available by 2/17/12
• Segment Comparison Report by 3/2/12
• Indepth Segment Analysis and Indepth Provider
Analysis reports available in March-April
Co-sponsorship Opportunities
• 3 Reports: Overview, Total Analysis and
Segment Comparison reports
• File containing response data (no identifiers)
• 25% discount on any Indepth Analysis report
• Priority access to willing users for references
• Priority access for follow-up indepth interviews
Individual Report & Data Opportunities
10% discount for all pre-release report orders
• Overview Report - $490
• Total Analysis Report - $2,950
• Segment Comparison Report - $4,950
• All of the above reports - $8,000
• Indepth Segment Analysis reports - $2,950 each
• Indepth Provider Analysis reports - $4,950 each
Plus ...
• Response data files also available (no names)
• For benchmarking purposes, providers can recruit a representative sample of their customers to complete the same survey used for this user assessment program.
Contact Demand Facts to become a program co-sponsor, to order a report, or to request greater details on any of the listed opportunities.
